Thanet Aerials & Tech Supporttec

Tel: Direct to Engineer 07971 84 93 58


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The Telephone socket is probably the most overlooked and possible one of the most important items in the home, quite simply without it you wouldn't get your broadband or internet connection, make calls or e-mail or have any Wi Fi for watching catchup TV.



Fault & repair service

Like it or not your telephone socket at some point in time will either aquire a fault or the socket will get damaged, we can test your line to the exchange and if there is a fault on the line it will be down to your service provider to carry out the repairs at no extra cost to yourselves, if however the fault is not on the line then it will be within your property and is down to you to get it fixed. This is where we can come in, we can find your internal fault and fix it for you at half the price of BT.

Telephone extensions

Not really too much to explain about an extension, it is just that, you can have as many telephone extensions as you like provided the cabling does not exceed 100 Meters in length, but you can only have a maximum of 4 REN value on the line. The REN value is the Ring Equivalent Number, which in laymen's terms means if you put 6 telephone on the same line there is a chance that only 4 will ring, under each phone should be a green circle with the REN value on it most phones average from .5, 1 or 1.5 REN the rest is simple maths to add up to 4, go over that and as we said a particular phone will not ring. You don't have to include items like your sky box as it doesn't ring anyway.

Line testing, repositioning & replacements

We can test your line for faults and repair any internal faults, we can also reposition the main incoming line to any where in your property or if required replace it and the main socket or fit and upgraded socket for better Broadband & WiFi.


More and more people are now getting SMART devices, these devises are any piece of equipment that has the capability to connect to the internet via your existing Broadband router, these devices can also provide internet TV,online interactive media, over the top content as well as on-demand streaming and home networking access. The most popular being: i Player, ITV hub, All 4 & Demand 5. and of course the internet and e-mail.

Your broadband router allows you access to the internet either by a hard wired format like an Ethernet cable, sometimes known as cat 5e or cat 6 cable with Rj45 connection plugs or via Wi Fi.

Sometimes Wi Fi access is poor around the house, this is generally due to incorrect configuration, or general black spots around your home, for mor information on this please look at our WI FI page for more details.

Extra broadband connections

A broadband extension is not the same as a telephone extension, broadband is just that, it has a larger bandwidth and it doesn't connect to your phone line, it connects to your router, switch or hub, it also uses a different cable although it does look the same, broadband extensions are generally run in either cat 5E or cat 6, mainly used in student accommodations or office outlets and schools. We can install both internal and external wiring if it is required.

Setting up broadband

If you ever get tired of your existing service provider and decide to make a change because it is cheaper or just want a better service, chances are your new provider will just send your new equipment via the post in lots of little boxes and expect you to get on with it. Again if your not a techno whizz this may be quite daunting, so give us a call and we will unpack it, install it and get you main computer up and running, all you will need to do if you have other equipment like your mobile phones or other tablets is just search for your new WI FI signal and put in the new password and your sorted.

Improved reception

Again we can go through your complete system to look for faults and make various improvements to both quality and security. So what ever problems you have or think you have give us a call Contact us and let us take a look.

Limit Broadband usage for kids

Some routers can have time limits set on them, so the internet cannot be accessed after 10PM till 8AM the next day, if you require this service please call us.



BT Speed test   BT Home   Phone Book      BBC i Player   Catch up TV guide   4 on Demand   ITV Hub   Demand 5       


Tel: Direct to Engineer 07971 84 93 58


Covering the complete CT postal code including:-

Margate - Ramsgate - Cliftonville - Westgate - Broadstairs - Manston - Birchington - Acol - Cliffsend - Minster - Monkton - St Nicholas - Dover - Folkstone - Canterbury.

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